Guest Experience Expert
Sheraton Hotels & Resorts · Gold Coast - Tweed Heads
Description du poste
About the role
As a Guest Experience Expert at Sheraton Grand Mirage Resort Gold Coast you will be the primary point of contact for guests throughout their stay, ensuring every interaction feels personal and memorable. The role combines front‑of‑house service with operational support, allowing you to move freely across the property to meet guest needs.
Key responsibilities
- Greet guests, assist with check‑in and check‑out, and provide information about hotel facilities and local attractions.
- Process operational requests such as room changes, amenity deliveries, and incident reports.
- Respond promptly to guest inquiries and resolve issues to maintain high satisfaction levels.
- Complete daily reports and documentation related to guest interactions.
- Move throughout the resort, standing, walking, and handling items up to 10 lb without assistance.
Required profile
- High school diploma or equivalent (GED).
- No prior work experience required.
- Ability to work flexible part‑time hours and remain on your feet for extended periods.
- Commitment to safety, confidentiality, and professional appearance.
Required skills
What we offer
- Opportunity to work for a globally recognised hospitality brand.
- Inclusive and diverse workplace culture.
- Training and development to enhance guest‑service expertise.
Questions fréquentes
Pourquoi signalez-vous cette offre ?
Postulez en 30 secondes
Entrez votre email pour postuler. Un compte sera cree automatiquement.
En continuant, vous acceptez nos conditions d'utilisation.
Deja un compte ? Connexion
Publie il y a 1 heure
Expire dans 1 mois
1 vues · 0 candidatures
Boostez vos chances
Importez votre CV : nous vous proposons les offres qui matchent votre profil.
Analyse de votre CV en cours...
Sheraton Hotels & Resorts
Gold Coast - Tweed Heads
Offres similaires
-
Various Hospitality Roles at Luxury Beachside Resort
Accor Magenta -
Guest Service Agent – Full Time
Oaks Hotels, Resorts & Suites St Kilda -
Front of House Officer – Ocean Beach Tourist Park (Casual)
BelgraviaPRO Miami -
Guest Service Agent – Full Time
Oaks Hotels, Resorts & Suites Melbourne -
Customer Service & Guest Concierge Team Member
Assetlink Rouse Hill