Guest Experience Agent

About the role

As a Guest Experience Agent at The Chen Melbourne – Art Series, you will be the first point of contact for guests, delivering a warm welcome and ensuring a memorable stay from check‑in through check‑out. You will work in a vibrant boutique hotel featuring contemporary art, rooftop pool and easy access to Melbourne’s CBD.

Key responsibilities

• Greet and register guests, providing a VIP‑level experience throughout their stay.
• Communicate effectively with guests and team members to coordinate services and resolve issues.
• Promote hotel amenities and local attractions, offering personalized recommendations.
• Accurately manage reservations, guest accounts and billing information.
• Collaborate with other departments to ensure seamless operations and guest satisfaction.

Required profile

• Strong customer‑service mindset with the ability to exceed guest expectations.
• Proven ability to multitask and work under pressure in a fast‑paced environment.
• Excellent written and verbal communication skills.
• Previous experience in hotel front‑desk or similar hospitality role is an advantage.
• Flexibility to work rotating shifts, including nights, weekends and public holidays.

Required skills

What we offer

• All Heartist Membership with worldwide accommodation and F&B discounts.
• Family & Friends discounts on stays and services.
• Accor Live Limitless loyalty program for earning points and status.
• Access to Accor Academy, Typsy and other training platforms for career development.
• Opportunities to network with over 300,000 Accor professionals globally.
• Potential for career growth within a leading international hotel operator.