Functional Consultant CRM – Banking

About the role

VeriPark is seeking a Functional Consultant with strong banking domain expertise to lead end‑to‑end requirements analysis, functional solution design, and business process optimisation across multiple banking platforms and channels in the Australian market.

Key responsibilities

• Lead requirement gathering, analysis and functional design for CRM, digital banking, branch and loan origination platforms.
• Translate business requirements into integrated functional flows, ensuring traceability from requirements to delivery artifacts.
• Align solution design with Australian regulatory expectations and integration with external providers such as KYC, credit bureaus and payment networks.
• Define end‑to‑end customer journeys, functional process flows, BRDs/FRDs and make OOTB vs customisation decisions.
• Facilitate workshops, gap‑analysis sessions and functional walkthroughs with business and technical stakeholders.
• Support SIT/UAT cycles, manage change requests and ensure strong governance and documentation discipline.

Required profile

• 8+ years experience as a Functional Consultant, Business Analyst or Solution Consultant in banking or financial services.
• Strong expertise in at least two domains: CRM/Customer 360, Digital Banking, Branch Banking or Loan Origination.
• Proven ability to gather, analyse and document business requirements (BRDs, FRDs, user stories, process flows).
• Familiarity with Australian banking regulations and lending practices is highly preferred.
• Excellent communication, stakeholder management and problem‑solving skills.
• Willingness to travel frequently to Townsville, Queensland.

Required skills

• Microsoft Azure
• Microsoft Dynamics 365
• Power Platform
• CRM and Customer 360 concepts
• Digital onboarding, internet and mobile banking
• Loan origination and credit lifecycle management

What we offer

• Remote work flexibility with a focus on work‑life balance.
• Comprehensive benefits package including health insurance, wellbeing programs and birthday leave.
• Access to VeriPark Academy for professional development, webinars and training.
• Reward & recognition program with experience‑based awards.