Front Office Receptionist – Melbourne

About the role

We are looking for a friendly Front Office Receptionist to be the welcoming face of our park in Melbourne. You will deliver a high standard of customer service, manage guest arrivals and departures, and support day‑to‑day office operations.

Key responsibilities

• Process guest check‑ins and check‑outs efficiently.
• Use the park’s reservation system to make bookings, manage accounts and track accommodation readiness.
• Coordinate with Housekeeping to ensure rooms are prepared.
• Provide guests with information about the property and local attractions.
• Handle cash transactions accurately and maintain daily office administration.
• Build and maintain positive relationships with park teams, residents and guests.

Required profile

• Previous front‑office experience in the hospitality industry.
• Passion for delivering exceptional guest experiences.
• Proficient computer skills and knowledge of an RMS or comparable reservation booking system.
• Excellent communication and interpersonal abilities.
• Strong organisational skills, attention to detail and a positive attitude.
• Flexibility to work weekends, public holidays and evenings as needed.
• Current driver’s licence.

Required skills

• Reservation Management System (RMS) proficiency

What we offer

• Discounted accommodation at over 300 G’day Group holiday parks nationwide.
• Discounts with G’day Rewards partners.
• Service recognition awards.
• Access to an Employee Assistance Program.
• Opportunities for internal promotion and career development.