Front Office Receptionist

About the role

We are looking for a Front Office Receptionist to be the welcoming face of our park, delivering high‑standard customer service and supporting daily operations.

Key responsibilities

• Process guest check‑ins and check‑outs using the park booking system.
• Make reservations, manage accounts and coordinate with Housekeeping to track accommodation readiness.
• Provide guests with information about the property and local attractions.
• Handle day‑to‑day office administration and maintain excellent relationships with park teams, residents and guests.

Required profile

• Previous front‑office experience in the hospitality industry.
• Passionate about delivering exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Flexibility to work weekends, public holidays and evenings as needed.

Required skills

• Proficient computer skills, including knowledge of RMS or a comparable reservation booking system.
• Ability to handle cash transactions accurately.
• Strong organisational skills and attention to detail.

What we offer

• Discounted accommodation at over 300 G'day Group holiday parks nationwide.
• Discounts with G’day Rewards partners and service recognition awards.
• Access to Employee Assistance Program, internal promotions and career opportunities.