Front Office Receptionist – Hospitality

About the role

We are looking for a friendly Front Office Receptionist to be the welcoming face of our park. You will deliver a high standard of customer service, manage guest arrivals and departures, and support the overall guest experience in a dynamic hospitality environment.

Key responsibilities

• Process guest check‑ins and check‑outs using the park’s booking system.
• Make reservations, manage guest accounts and handle cash transactions accurately.
• Coordinate with Housekeeping to ensure accommodation readiness.
• Provide guests with information about the property and local attractions.
• Perform day‑to‑day office administration tasks.
• Maintain positive relationships with park teams, residents and guests.

Required profile

• Previous front‑office experience in the hospitality industry.
• Passion for delivering exceptional guest experiences.
• Strong organisational skills and attention to detail.
• Enthusiastic, positive attitude and flexibility to work weekends, public holidays and evenings.
• Valid driver’s licence.

Required skills

• Proficient computer skills, including knowledge of an RMS (Reservation Management System) or comparable booking system.

What we offer

• Discounted accommodation at over 300 G’day Group holiday parks nationwide.
• Discounts with G’day Rewards partners.
• Service recognition awards and access to an Employee Assistance Program.
• Opportunities for internal promotion and career development.