Front Office Receptionist – Hospitality

About the role

We are looking for a friendly Front Office Receptionist to be the first point of contact for guests at one of our G’day Group holiday parks. The role involves delivering high‑quality customer service, handling check‑ins and check‑outs, and supporting the smooth operation of the front desk.

Key responsibilities

• Greet guests and provide a welcoming experience.
• Process guest arrivals and departures using the park’s booking system.
• Make and modify reservations, manage guest accounts and handle cash transactions accurately.
• Coordinate with housekeeping to ensure rooms are ready for guests.
• Provide information about the property, facilities and local attractions.
• Perform daily office administration tasks and maintain records.
• Build and maintain positive relationships with park teams, residents and visitors.

Required profile

• Previous front‑office experience in hospitality.
• Strong communication and interpersonal abilities.
• Attention to detail and good organisational skills.
• Positive, enthusiastic attitude and flexibility to work weekends, public holidays and evenings.
• Valid driver’s licence.

Required skills

• Proficiency with a Reservation Management System (RMS) or similar booking software.
• Computer literacy and ability to handle cash transactions.

What we offer

• Discounted accommodation across more than 300 G’day Group parks.
• Discounts with G’day Rewards partners.
• Service recognition awards and employee assistance program.
• Opportunities for internal promotion and career development.