Front Office Manager – Lizard Island Resort

About the role

The Front Office Manager will lead the front office team at Lizard Island Resort, ensuring seamless guest experiences and efficient operational processes in a luxury, 5‑star environment on the Great Barrier Reef.

Key responsibilities

• Oversee delivery of high‑quality guest service at the front office, monitoring feedback and driving improvements.
• Interact daily with guests in a guest‑facing capacity, handling enquiries and recovery.
• Lead customer‑satisfaction programmes, analysing data to enhance service.
• Prepare occupancy forecasts and room‑revenue projections to support operational strategy.
• Plan and manage staff rosters, forecast labour costs and adjust schedules to meet budgetary targets.
• Secure cash, stock and assets through regular audits and theft‑prevention measures.
• Collaborate on special projects, support sales and revenue initiatives, and coach the operational team.

Required profile

• Relevant tertiary qualification in business, tourism, hospitality management or equivalent.
• Proven luxury resort or hotel experience in a similar front‑office leadership role.
• Strong financial‑analysis, event‑planning and coordination abilities.
• Knowledge of Property Management Systems.
• Effective coaching, mentoring and training capabilities.
• Self‑driven, confident in guest recovery and comfortable engaging with high‑net‑worth guests.

Required skills

• Property Management Systems

What we offer

• Friends‑and‑family discounts across the Delaware North portfolio.
• Live and work on the Great Barrier Reef at a Relais & Châteaux, 3‑Michelin‑Key property.
• Employee assistance programme, training and development opportunities.
• Career growth within a global hospitality business.