Front Office Manager – Hobart

About the role

Reporting to the Operations Manager, you will own the day‑to‑day Front Office operations of Tasmania’s largest hotel. You will lead a high‑energy team to deliver warm, efficient and memorable experiences for thousands of guests each year.

Key responsibilities

• Lead, coach and develop the Front Office team, fostering a positive, accountable culture.
• Maintain a visible presence across the hotel and provide hands‑on leadership during peak periods.
• Oversee arrivals, departures and guest interactions, ensuring smooth operations.
• Drive guest satisfaction, loyalty enrolments and upselling targets.
• Manage rosters, productivity and labour costs in line with budget expectations.
• Collaborate with Reservations, Housekeeping and other departments to optimise room allocation.
• Handle VIP arrivals, group bookings, special requests and complex guest situations.
• Review guest feedback and implement service improvements.
• Prepare departmental reports, forecasts, audits and financial procedures.
• Ensure Front Office systems, procedures and Opera PMS are accurate and effective.
• Support recruitment, onboarding, training, performance management and succession planning.
• Maintain compliance with brand standards, health and safety and emergency procedures.
• Champion Accor’s Heartist® culture in every interaction.

Required profile

• Experienced hotel professional who enjoys close‑to‑operation work and supporting a team.
• Previous leadership experience within a Front Office or comparable hotel operation.
• At least five years of Front Office experience, with a minimum of two years in a supervisory or management role preferred.
• Strong knowledge of hotel Front Office procedures and Opera PMS.
• Demonstrated ability to manage rosters, labour costs and departmental performance.

Required skills

• Opera PMS