First Response Counsellor - 1800RESPECT

About the role

Telstra Health delivers the 1800RESPECT service, a national 24/7 counselling, information and support service for people experiencing or at risk of domestic, family and sexual violence, including workplace sexual harassment. As a First Response Counsellor in part-time or full-time positions, you will provide trauma-informed support by phone, video, web chat and SMS in a fast-paced contact centre.

Key responsibilities

• Conduct risk and safety assessments
• Provide counselling, information, referrals and support
• Connect people with appropriate services and pathways to safety

Required profile

• Bachelor's degree (minimum three years) meeting professional registration requirements
• Current registration or eligibility for PACFA clinical registration, ACA Level 3+, AASW full membership or AHPRA general psychologist registration
• At least three years' full-time counselling experience after qualification
• Working with Children Check
• Availability to complete two weeks of full-time onboarding before starting

Required skills

• Strong understanding of domestic, family, sexual violence and sexual assault practices
• Experience in trauma-informed, person-centred frameworks
• Navigating Microsoft Teams and CRM platforms
• High-quality support and care for service users
• Private, confidential, distraction-free workspace and a non-satellite 5G or NBN connection (Ethernet or powerline; Wi-Fi not supported)

What we offer

• Work from home with flexible rostering and overtime pay when available
• Free Telstra mobile and plan, plus 25% off Telstra products
• 16 weeks paid gender-equal parental leave and career breaks
• Study support, learning programs and employee rewards