Field Service Technician – Brisbane

About the role

We are looking for a Field Service Technician to deliver premium coffee machine service across Brisbane and the wider ANZ region. Reporting to the Technical Manager, you will combine hands‑on fault finding with clear communication to ensure safe, high‑quality resolutions for our customers.

Key responsibilities

• Deliver premium field service through troubleshooting, repair, preventive maintenance, installation support and functional testing.
• Build confidence and lasting relationships with key accounts, HoReCa, B2B and on‑site stakeholders through professional communication.
• Take ownership of service recovery and escalations, providing clear updates and coordinating support to resolution.
• Use structured fault finding and evidence‑based testing to improve first‑time fix quality and reduce repeat repairs.
• Share practical field insights, support state TSP performance and help colleagues and partners grow their technical capability.

Required profile

• Proven hands‑on field service experience with coffee machines, commercial equipment or a similar electrical/mechanical environment.
• Strong customer‑facing communication skills and confidence handling B2B customers, service recovery and complex situations.
• A restricted electrical licence or relevant electrical/mechanical trade qualification, plus a valid driver’s licence.
• Safety‑first mindset, strong attention to detail and the ability to work independently while keeping stakeholders informed.
• Flexibility to support metro, regional and remote locations with willingness to travel as required.

Required skills

• Troubleshooting
• Repair
• Preventive maintenance
• Installation support
• Functional testing
• Fault finding
• Restricted electrical licence
• Mechanical trade qualification
• Valid driver’s licence

What we offer

• Company‑provided Nespresso machine, monthly product credit and exclusive staff discounts.
• Annual bonus incentive program.
• Company vehicle and petrol allowance.
• Additional days of leave to support health and wellbeing.
• Exceptional training, mentoring and continuous personal development opportunities.
• Quarterly staff recognition through GreatNes awards.