Field Service Supervisor

About the role

Hitachi Construction Machinery (Australia) is looking for an experienced Field Service Supervisor to lead its Port Hedland team. The role leads and supports a team of field service tradespeople, coordinating labour, subcontractors, parts and resources so that work is delivered safely, efficiently and to a high standard, while keeping equipment available and customers satisfied.

Key responsibilities

• Lead, coach and support field service personnel
• Coordinate labour, subcontractors, parts and resources to meet customer requirements
• Monitor job progress, repair times, labour recovery and work-in-progress
• Ensure work is completed safely, correctly and on time
• Provide quotations and ensure accurate job and warranty documentation
• Drive continuous improvement and minimise rework and customer complaints
• Coordinate field service vehicles, tools and equipment
• Conduct toolbox talks and promote a strong safety culture
• Support apprentice training and provide after-hours service support when required

Required profile

• Relevant trade qualification and sound knowledge of earthmoving equipment
• Previous experience supervising tradespeople
• Understanding of labour recovery and service productivity
• Strong leadership, communication and customer service skills
• Excellent planning, organisation and resource allocation skills
• Proactive approach to problem-solving and continuous improvement
• Strong commitment to safety, quality and environmental compliance
• Service department P&L knowledge and WHS/supervisory training would be advantageous

Required skills

• Computer literacy
• Microsoft Office

What we offer

• Competitive salary with annual performance-based increases and biannual bonuses
• Company accommodation and a company vehicle
• Housing allowance opportunity for those already established in Port Hedland
• Two return flights per year for you and your immediate family
• Training and upskilling opportunities, staff discounts and access to the latest OEM technologies
• Supportive management and career development opportunities