Fan Services & Precinct Activation Lead (Men's RWC 2027)

About the role

Rugby World Cup Australia is looking for a Fan Services & Precinct Activations Lead to join the Fan Experience team and help deliver exceptional fan experiences at the Men's Rugby World Cup 2027. The role reports to the Fan Services & Precinct Activations Manager and is based in Sydney, Brisbane, Melbourne, Perth or Adelaide. It covers planning, coordination and delivery of fan services programs and stadium precinct activations, from planning and stakeholder engagement to event-day delivery.

Key responsibilities

• Support the planning and delivery of Fan Services programs across venues and host cities, including accessibility services, stadium information services and general public services.
• Maintain fan journey maps and planning documentation so fan touchpoints are aligned across operations and communications.
• Champion inclusivity and accessibility so all fan groups have a safe, welcoming experience.
• Contribute to stadium precinct activation planning with the appointed agency, covering entertainment programs, sponsor activations, cultural programming and other interactive fan engagement.
• Work with City Operations, Marketing, Operations, Workforce, Commercial and Ticketing to support an integrated fan experience.
• Coordinate project plans, timelines, meeting schedules and action registers so deliverables stay on track.

Required profile

• 2-3 years' experience delivering major sporting events, live events, festivals, entertainment, production or large-scale public events.
• Experience supporting end-to-end projects with multiple stakeholders, suppliers or workstreams.
• Ability to coordinate meetings, track deliverables and manage competing priorities in a fast-paced environment.
• Willingness to travel as required and to work outside standard hours, including evenings and weekends.
• Must be able to obtain unlimited working rights in Australia; no relocation package is provided.

Required skills

• Knowledge of accessibility, guest or consumer experience or event operations principles is advantageous.
• Strong organisational and communication skills, with the confidence to build relationships with internal and external stakeholders.

What we offer

• Fixed-term contract from February 2027 to November 2027.
• Hybrid work: four days per week in the office (Monday to Thursday), becoming full-time in the office as the tournament approaches.
• Weekly fresh fruit, wellbeing initiatives and Lunch & Learn sessions.
• On-site showers, towels and hair tools.
• Regular team events, celebrations and weekly catchups.

Applications close 17 November 2026. Candidates submit a CV (maximum 3 pages) through the online application link; only shortlisted candidates are contacted, and the selection process includes a two-stage interview in the Sydney office or virtually for interstate candidates.