Family Engagement Worker – Youth Residential Service

About the role

Mind Australia is seeking an experienced Family Engagement Worker for its Youth Step-Up Step-Down (YSUSD) residential service in Logan. The role works within a multidisciplinary team so that families and carers are actively involved in recovery planning and service delivery, providing advocacy, information, support, education and referrals. It is part-time (19 hours per week), Monday to Friday during business hours, on a fixed-term basis until 31 December 2027.

The YSUSD is a short-term, 24/7 residential service for young people aged 16-21 moving from hospital to community care or seeking to avoid hospitalisation, delivered in partnership with the local health service.

Key responsibilities

• Deliver family engagement work in line with recovery-oriented and family-inclusive practice frameworks.
• Advocate for and support families, carers and support networks throughout the recovery journey.
• Facilitate family meetings, family-inclusive interventions and support family participation in recovery planning.
• Provide information, education, referrals and general support to families and carers.
• Build partnerships with clinical teams, service providers and community stakeholders.
• Contribute to co-design, evaluation and continuous improvement activities.

Required profile

• Tertiary qualification (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or another health-related field.
• Experience in family engagement, family-inclusive practice and co-design approaches.
• Experience supporting people with mental health challenges, complex needs and their families and carers.
• Strong understanding of the recovery-oriented and family-inclusive practice framework.
• Current First Aid and CPR certification (or willingness to obtain).
• Current driver's licence, NDIS Worker Screening Clearance and Blue Card (or ability to obtain them).
• Willingness to provide proof of vaccination against vaccine-preventable diseases or obtain required vaccinations per the Queensland Health partnership.

What we offer

• Salary from $105,577 pro-rata plus 12% superannuation and benefits (SCHADS Level 5).
• Not-for-profit salary packaging up to $15,899 p.a. to reduce taxable income.
• Workplace banking portal with lifestyle benefits through CommBank.
• Employee assistance program for you and your immediate family.
• Fitness passport with access to fitness facilities for you and your family.
• Ongoing professional development, training and career growth opportunities.

Applications are made online through the Mind careers site (reference 500790); the advert closes by 11pm on 25 November 2026 and may close earlier. Reference and background checks, including a Working with Children Check and NDIS Workers Screening Check, are required before employment.