Facilities Assistant (Back of House)

About the role

JLL is hiring a Facilities Assistant (back of house) for a Global Financial Services client in Melbourne. You will support the delivery of integrated facilities management services across workplace operations, customer experience, operational administration, vendor coordination and workplace support in a corporate environment. The role works with internal and external stakeholders, service providers, contractors and workplace teams to keep the workplace safe, efficient and aligned with contractual obligations, KPIs and standards.

Key responsibilities

• Courier coordination, ad hoc mailroom support and general workplace administration
• Check stock, anticipate supplies, place and expedite orders and verify receipts
• Keep the office tidy, inspect floors and meeting rooms, set up seminar spaces and re-set atrium furniture daily
• Check utility and print spaces, replace toner and paper, tidy shelves, remove unwanted material and troubleshoot printers
• Maintain the locker register and set up lockers for new starters and terminations
• Provide flexible support across reception, concierge, workplace services and back-of-house functions
• Supervise external contractors on site, issue passes and manage sign-in
• Support workplace health, safety, security, emergency preparedness and compliance, including fire warden duties and visitor management
• Report risks, incidents and hazards, and support contractor compliance and evacuation procedures
• Support the Facilities Site Lead with reporting, KPI/SLA tracking, administrative support and follow-up
• Maintain accurate records of service requests, inspections, incidents, logs, stock and vendors

Required profile

• Experience in facilities, workplace operations, administration, hospitality, reception, concierge or customer service in a corporate environment
• Strong interpersonal, listening and communication skills, able to take direction with minimal supervision
• Adaptable, eager to learn new technology and willing to improve continuously
• Organised, able to multi-task and handle competing priorities

What we offer

• Employee discounts on fitness, wellbeing and other brands
• 18 weeks paid maternity leave
• Private health insurance discounts
• Active social club and employee assistant program
• Novated lease for EV cars
• Paid time off for volunteer work