End User Technician – Onsite Support in Perth

About the role

The End User Support Technician joins a dynamic team delivering high‑quality technical assistance directly to users. Based fully onsite at a State Government client in Perth CBD, the role ensures users have the tools, technology and support they need to perform at their best.

Key responsibilities

• Provide in‑person support at a walk‑up kiosk, including to VIP users.
• Troubleshoot Level 2 hardware, software and network issues and escalate complex problems.
• Maintain high standards of customer service and deliver accurate, professional assistance.
• Collaborate with broader IT service teams to provide enhanced support.
• Manage escalated tickets from the Service Desk in line with SLA commitments.
• Write, review and maintain knowledge‑base articles.
• Deliver Level 2 support through various channels such as service portal tasks, tech bar and incident escalations.

Required profile

• Australian permanent residency or citizenship (eligible for government integrity checks).
• Valid Australian driver’s licence.
• Energetic, compassionate and passionate about problem solving.
• Strong customer‑focused attitude with the ability to stay calm under pressure.
• Excellent written and verbal communication skills.

Required skills

• Hardware troubleshooting (Level 2).
• Software troubleshooting (Level 2).
• Network troubleshooting (Level 2).