Duty Manager - Hospitality

About the role

Criterion Hotel in Rockhampton is looking for a Duty Manager to lead daily operations across its bar, restaurant and accommodation. The role is described as a leadership position that offers growth within a supportive, community-driven hospitality environment.

Key responsibilities

• Oversee daily operations across the bar, restaurant and accommodation so that every detail is perfect.
• Motivate, mentor and develop staff, fostering a culture of excellence and continuous improvement.
• Handle guest inquiries and resolve issues so each visit is memorable.
• Manage staffing, scheduling and inventory, and keep an eye on budgets to run efficiently.
• Ensure compliance with health, safety and licensing regulations.

Required profile

• Proven hospitality management experience and a track record as a leader.
• Positive attitude suited to a close-knit, fast-paced environment; team player focused on guest service.
• Strong communication skills and problem-solving ability.
• Flexibility to work evenings, weekends and public holidays.
• Knowledge of hospitality regulations and financial management.

Required skills

• RMLV (Responsible Management of Licensed Venues)
• Approved Manager's License
• RSA (Responsible Service of Alcohol)
• RSG (Responsible Service of Gambling)
• Applicants without all qualifications must obtain them before starting.

What we offer

• Ongoing training and development programs.
• A close-knit, supportive workplace.
• Regular recognition, incentives and opportunities for advancement.
• The chance to live and work in Rockhampton.

To apply, submit a resume and a cover letter explaining why you are a good fit for Criterion Hotel in Rockhampton.