Duty Manager – Front Office Operations

About the role

Join the Airlie Beach Club Wyndham as a Duty Manager, supporting the Front Office Manager in daily operations and delivering exceptional guest experiences. This role blends front‑desk duties with team leadership and collaboration with sales and marketing.

Key responsibilities

• Assist the Front Office Manager with greeting, registering owners and guests, and providing local attraction information.
• Handle guest issues, administer front‑office tasks, and ensure smooth daily operations.
• Build, develop, train and lead a proactive team to maintain high levels of customer service.
• Collaborate with Sales & Marketing to introduce guests to Vacation Ownership products.

Required profile

• Minimum 3 years supervisory experience in a Front Office environment (Team Leader, Shift Supervisor or Duty Manager).
• Strong communication, problem‑solving and negotiation abilities.
• Ability to work flexible roster including evenings, weekends and public holidays.
• Immaculate presentation and grooming standards.

Required skills

• Knowledge of hotel property management systems – Opera preferred.
• Proficiency with Microsoft Office applications.
• Computer literacy and basic bookkeeping/finance experience.

What we offer

• Professional development funding.
• Discounted hotel and resort stays worldwide.
• Subsidised private health insurance after successful probation.
• Birthday leave.