Desktop Support Technician – Mining Operations (3‑month contract)

About the role

The Desktop Support Technician will provide on‑site and remote IT support for a mining client in Perth. This is a three‑month fixed‑term contract focused on maintaining end‑user devices and ensuring service continuity in a challenging environment.

Key responsibilities

• Deliver technical support for laptops, desktops, tablets, and mobile phones both on‑site and remotely.
• Install, repair, and maintain computer hardware and software components.
• Resolve incidents and service requests promptly, adhering to SLA targets.
• Collaborate with Service Desk, infrastructure, and application teams to ensure seamless support.
• Deploy and support tablets and other IT devices at remote mining sites.

Required profile

• Previous experience working in the mining industry (mandatory).
• Strong commitment to health, safety, and environmental standards.
• Ability to communicate technical information clearly to both technical and non‑technical stakeholders.

Required skills

• Active Directory
• Symantec security software
• Microsoft Office 365
• Samsung Knox
• Two‑Factor Authentication
• Desktop troubleshooting and hardware repair
• Remote support techniques
• Tablet deployment and management