Desktop Support Officer (Onsite IT Support)

About the role

Lifeblood relies on technology to deliver life‑saving services across its sites. As a Desktop Support Officer you will provide hands‑on, face‑to‑face IT assistance to keep systems and people running smoothly.

Key responsibilities

• Provide onsite and remote 1st‑ and 2nd‑level support for Windows, Office 365, Teams and desktop environments.
• Troubleshoot and resolve hardware, peripheral and basic networking issues.
• Manage service requests and incidents, ensuring timely resolution.
• Act as the primary point of contact for end‑users, delivering high‑quality customer service.
• Collaborate with senior team members and the onsite lead to resolve complex problems.
• Balance multiple priorities while maintaining strong attention to detail.

Required profile

• Customer‑first mindset; approachable, proactive and solutions‑focused.
• Excellent communication skills and confidence engaging with users face‑to‑face.
• Experience in onsite IT support or service‑desk roles with strong hands‑on capability.
• Solid understanding of Windows operating environments and basic networking.
• Strong problem‑solving ability and highly organised, process‑driven approach.

Required skills

• Windows operating systems
• Office 365
• Microsoft Teams
• Desktop hardware troubleshooting
• Basic networking

What we offer

• 12‑month fixed‑term contract with a $80‑90k base salary plus superannuation and salary packaging.
• Option to purchase additional annual leave.
• Salary packaging up to $15,900 for living expenses and $2,650 for meals/entertainment.
• 14 weeks paid parental leave for either parent.
• Employee assistance program (Sonder) available 24/7.
• Commitment to wellbeing, diversity and inclusion.