Desktop Support Engineer – Brisbane

About the role

Due to continued growth within the team, Datacom is hiring Desktop Support Engineers across the Brisbane area. The role delivers end‑user services for Datacom’s customers, providing tailored maintenance, hardware and software break/fix support, remote assistance, software deployment and relocation services.

Key responsibilities

• Act as the first point of contact, logging, triaging and resolving tickets while keeping users informed of progress.
• Troubleshoot desktop and laptop faults methodically, including boot issues, performance problems, driver/patch errors, crashes and freezes.
• Process identity and access requests such as password resets, MFA re‑registration and new‑starter account provisioning.
• Prepare devices for new starters, completing enrolment, standard builds and application packages.
• Manage mobility devices (phones, tablets) end‑to‑end, handling enrolment, configuration, connectivity issues and secure wipes or re‑provisioning.
• Maintain hardware, peripherals and print services, performing fault‑finding, warranty management and asset register updates.
• Document resolutions with clear notes and knowledge‑base articles for future reference.

Required profile

• Demonstrated ability to deliver exceptional customer experience for end‑user services.
• Strong prioritisation skills to meet service‑level agreements.
• Sound knowledge of laptops, desktop PCs, printers, media and audio‑visual equipment, BYOD and mobility.
• Excellent verbal and written communication, able to explain technical information in plain language.
• Professional, autonomous work style with solid time‑management capabilities.

Required skills

• Laptop and desktop troubleshooting.
• Printer and peripheral support.
• Audio‑visual equipment configuration and troubleshooting.
• Bring‑Your‑Own‑Device (BYOD) management.
• Mobile device (phone/tablet) enrolment and management.

What we offer

• Flexible and hybrid working options.
• Paid parental leave.
• 24/7 Employee Assistance Programme (DataCare).
• Ongoing learning, certifications and career development opportunities.
• Access to industry‑leading learning platforms and future‑skills training.
• Recognition programmes, employee discounts and financial wellbeing benefits.
• Meaningful work that makes a real impact.