Desktop L1/L2 Support Engineer

About the role

Trideca is recruiting on behalf of a global asset manager to provide front‑line desktop support on a fast‑paced trading floor in Sydney. You will be the primary point of contact for senior executives and traders, ensuring their technology works smoothly during critical market hours.

Key responsibilities

• Provide L1/L2 desktop, Teams, email and general troubleshooting for trading floor staff.
• Administer Microsoft 365 services, including device management via Intune and Entra, Exchange support, and SharePoint permission handling.
• Diagnose basic Cisco Meraki network connectivity issues and escalate when necessary.
• Perform AV troubleshooting for meeting rooms, trading floor screens and audio equipment.
• Log and manage incidents through JIRA, maintaining responsiveness via Teams and email.

Required profile

• Mid‑level or senior IT support experience, comfortable working independently in a lightly documented environment.
• Strong communication and presentation skills for a client‑facing front‑office setting.
• Ability to stay calm, logical and efficient under pressure.

Required skills

• Microsoft 365 administration (Intune, Entra, Exchange, SharePoint).
• Desktop support for Windows environments.
• Cisco Meraki network basics.
• JIRA ticketing system.
• Microsoft Teams and AV equipment troubleshooting.