Desktop Home Assessor

About the role

A growing team in the insurance and claims industry is seeking an experienced Desktop Home Assessor in Melbourne. The role suits someone with a background in building, construction or insurance assessing who enjoys problem-solving, managing claims end-to-end and delivering positive customer outcomes.

Key responsibilities

• Assess residential property damage using virtual assessment technology.
• Prepare accurate damage reports and detailed Scopes of Work.
• Review builders' scopes, validate repair costs and negotiate fair outcomes with repairers.
• Determine appropriate repair methods, balancing quality, compliance, cost and customer expectations.
• Manage a portfolio of claims from initial assessment through to repair completion.
• Maintain regular communication with customers, builders, suppliers and internal stakeholders.
• Monitor repair progress so claims are finalised within agreed timeframes and quality standards.
• Ensure compliance with relevant industry standards, policies and procedures.

Required profile

• Experience in building, construction, property repairs or insurance assessing.
• Strong understanding of building damage, repair methodologies and construction processes.
• Experience preparing or reviewing Scopes of Work and validating repair costs.
• Excellent communication, negotiation and stakeholder management skills.
• Strong organisational skills, able to manage competing priorities and meet deadlines.
• Customer-focused approach with problem-solving and conflict resolution skills.
• Confidence using technology and adapting to virtual assessment tools.
• Trade experience is highly regarded; insurance experience is advantageous but not essential.

What we offer

• Ongoing training and development opportunities.
• Access to modern technology and tools to support your work.
• Additional paid leave, including a paid ME day and volunteer day.
• Paid parental leave.
• Employee discounts and reward and recognition programs.
• Access to an employee benefits and discounts platform.
• A collaborative, supportive team.