Customer Support Specialist
FP Markets · Sydney
Job description
About the role
The Customer Support Specialist will deliver a smooth and professional client experience by assisting customers via phone, email and live chat, guiding them on our products, website and trading platforms.
Key responsibilities
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat.
- Educate clients on how to use the company's website and trading platforms.
- Communicate with clients regarding the company's products and services via telephone, email and live chat.
- Assist other departments as needed.
Required profile
- Computer literacy with excellent working knowledge of Microsoft Office applications.
- Knowledge and experience in FX, CFD industry considered advantageous.
- Team player with excellent communication skills.
- Fluency in English; additional languages are a plus.
- Ability to work on public holidays.
What we offer
- Welcoming, young and multicultural team with approachable leadership.
- High level of autonomy and support for ideas.
- Continuous personal development, training budget and growth opportunities.
- Competitive remuneration, regular salary reviews and performance‑based incentives.
- Vibrant company life with team activities, global celebrations and free access to sports and wellness facilities.
- A day off on your birthday.
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Published 16 hours ago
Expires 1 month from now
6 views · 0 interested
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FP Markets
Sydney