Customer Service Specialist

About the role

TaylorMade Golf, a manufacturer of high-performance golf equipment, is looking for a Customer Service Specialist. The role drives customer satisfaction by managing key accounts through proactive sales support and exceptional service delivery, bridging commercial strategy and operational excellence to maximise account performance and retention.

Key responsibilities

• Respond to customer inquiries and requests within agreed timeframes in an efficient, professional and friendly manner
• Process orders, provide product and pricing information, and manage order holds
• Manage orders proactively, including parent orders, holds, open and back orders
• Resolve customer issues and complaints with professionalism and urgency
• Communicate proactively on order timelines and delivery expectations
• Build strong product knowledge and customer relationships
• Achieve service KPIs and contribute to team performance
• Support conversion through order book management, reporting and follow-ups
• Assist with internal sales support and contribute to continuous improvement initiatives

Required profile

• Minimum of 5 years' experience in customer service, in a similar role
• Golf industry knowledge is a plus, but not essential
• Proven ability to manage competing priorities under pressure

Required skills

• Strong customer service and sales support mindset
• Excellent communication and relationship-building skills
• Attention to detail, organisation and time management
• Proficiency in Microsoft Office; Dynamics 365 and Oracle EBS experience preferred