Customer Service Representative – Retail

About the role

Join Reddy Express in Berowra as a Customer Service Representative, where you will deliver friendly, efficient service to every guest while keeping the store clean, well‑stocked, and inviting. This fast‑paced retail environment requires strong multitasking abilities and a commitment to excellent customer experiences.

Key responsibilities

• Provide outstanding customer service and resolve guest enquiries promptly.
• Maintain store cleanliness, ensure shelves are stocked, and display products attractively.
• Promote store specials and a wide range of products to guests.
• Handle moderate to heavy lifting, reaching, and long periods on your feet.
• Work both independently and collaboratively with team members.

Required profile

• Strong focus on delivering exceptional customer service.
• Comfortable working alone and as part of a team.
• Ability to stand for long periods and perform moderate to heavy lifting.
• Flexible availability, including evenings, early mornings, weekends, and the core hours of Tuesday 14:00‑20:00 and Friday 14:00‑20:00.
• Willingness to learn product details and store promotions.

Required skills

What we offer

• Opportunity to be part of a leading retail network within the OTR Group.
• Dynamic work environment with growth potential.