Customer Service Representative

About the role

Stramit, a manufacturer of steel building products, is recruiting a Customer Service Representative for its Customer Service Centre in Erskine Park, NSW. The role suits someone who enjoys helping customers and delivering a positive service experience by phone and email. It is not a sales role; it supports long-term customer relationships and works closely with operations, scheduling, logistics and sales.

Key responsibilities

• Deliver high-quality customer service to trade and business customers by phone and email
• Liaise daily with internal departments such as operations, scheduling, logistics and sales to resolve enquiries and issues
• Coordinate information across teams so customers get a seamless, end-to-end experience
• Build strong customer relationships through clear communication and follow-through
• Maintain accurate records and customer information
• Contribute to a fast-paced, collaborative team

Required profile

• Customer-centric, with a positive, can-do attitude
• Confident and professional communicator
• Resilient and calm under pressure or competing priorities
• Proactive, organised and solution-focused
• Comfortable in a rotating shift environment
• Own transport required because public transport is limited in the area

Required skills

• Strong communication skills
• Experience with Cisco, Citrix or Salesforce is advantageous but not essential; training is provided

What we offer

• Stable, full-time role with a trusted Australian brand
• Supportive team culture and structured onboarding
• Career development and progression opportunities
• Free on-site parking
• Parental leave program, staff discounts and employee benefits