Customer Service Representative

About the role

A global snacking business, founded almost a century ago and selling products in more than 60 countries, is building its own local team in Sydney. The Customer Service role links retail and away-from-home customers with the internal teams that get product onto shelves, making sure orders are processed, planned, shipped and invoiced on time and that customer questions and problems are resolved quickly.

Key responsibilities

• Own the daily order flow for your customer portfolio, from order entry through to delivery and invoicing
• Manage customer administration including orders, EDI, invoices, logistics planning, certificates, customer files and complaints
• Work closely with planning, warehousing and transport partners to keep deliveries on time and in full
• Resolve issues proactively and suggest process improvements as the local operation grows

Required profile

• Experience in customer service, order management or logistics coordination, ideally within FMCG or food service
• Degree educated
• Hands-on, organised approach and ability to manage several priorities at once
• Clear, confident communication with customers and internal stakeholders
• Team player who enjoys solving problems and wants to grow with the business

Required skills

• Knowledge of import/export documentation and processes
• Experience with SAP
• Strong Microsoft Office skills

What we offer

• Salary of $80,000 - $100,000 plus superannuation
• The chance to join a well-known global FMCG group at an early stage of its local growth
• A small Sydney team with visible impact and direct access to senior leadership
• A role shaped around your strengths, with development opportunities across an international business

The position is based in the Sydney CBD. Applications are made through the recruiter's contact form; interested candidates can also contact the recruiter directly for a confidential conversation.