Customer Service Representative
GR Phones Australia · Allenby Gardens
Job description
About the role
GR Phones is looking for a people‑oriented Customer Service Representative to deliver exceptional support to its customers. You will join a customer‑centric team focused on providing top‑notch service.
Key responsibilities
- Engage with customers to provide information, resolve issues, and ensure a positive experience.
- Answer incoming calls, respond to emails, and address customer inquiries promptly and professionally.
- Assist in troubleshooting technical issues and guide customers through solutions.
- Maintain accurate records of customer interactions and transactions.
Required profile
- Previous experience in a customer service role is preferred.
- Excellent verbal and written communication skills.
- Strong problem‑solving abilities with a patient, empathetic demeanor.
- Proficiency in using customer service software, databases, and tools.
Required skills
- Customer service software
- Databases
What we offer
- Competitive salary package and benefits.
- Opportunities for professional growth and skill development.
- Supportive, friendly team environment.
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GR Phones Australia
Allenby Gardens
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