Customer Service Officer - Packaged Products

About the role

Cement Australia is looking for a proactive, customer-focused Customer Service Officer for its Packaged Products team at the Naval Base facility. The role combines customer service, order management and delivery scheduling support, acting as the first point of contact for customers while working with drivers, logistics and operations teams. It is a full-time permanent position on a rotating roster of 5:30am-2:30pm or 7:30am-4:00pm.

Key responsibilities

• Manage inbound phone and email enquiries, process orders and give delivery updates
• Support scheduling and coordination of customer deliveries with logistics teams and drivers
• Monitor orders and delivery progress, and communicate delays, changes or availability issues
• Resolve customer enquiries, order discrepancies and delivery issues
• Liaise with transport, operations, sales and internal stakeholders
• Maintain accurate customer and order information in internal systems
• Help with scheduling adjustments and suggest process improvements

Required profile

• Previous experience in customer service, order processing, scheduling, logistics administration or a similar role
• Strong communication skills and confidence handling high volumes of phone and email enquiries
• Organised, detail-oriented and able to prioritise in a fast-paced environment
• Proactive, solutions-focused approach; previous transport, logistics, manufacturing or industrial experience is advantageous

Required skills

• Microsoft Office, especially Outlook and Excel
• Experience with CRM, SAP or logistics systems is highly regarded

What we offer

• Permanent full-time role with on-site parking
• 12 weeks paid parental leave and 1 week paid partner leave
• Novated leasing partnership with vehicle discounts
• Discounts on concrete and quarry products