Customer Service Officer

About the role

Join Shift as a Customer Service Officer and become the face of our customer experience. You’ll proactively support clients, resolve inquiries efficiently, and play a key role in ensuring customer satisfaction across our commercial finance offerings.

Key responsibilities

• Respond promptly and professionally to customer inquiries across various channels.
• Manage customer accounts, handle requests, and resolve issues efficiently.
• Provide accurate information about products, services, and account statuses.
• Coordinate with internal departments – Collections, Finance, Credit, and Operations – to deliver seamless solutions.
• Document interactions and updates in CRM and related systems to maintain data integrity.
• Identify opportunities to improve service processes and contribute suggestions.
• Support onboarding of new customers and ensure smooth transitions.
• Represent Shift positively at all points of contact.

Required profile

• Experience in a customer service or client support role, preferably in financial services.
• Excellent verbal and written communication skills.
• Strong problem‑solving and organizational abilities.
• Capacity to manage competing priorities in a fast‑paced environment.
• Familiarity with CRM platforms and common business software (e.g., Microsoft Office Suite).
• Demonstrated ability to collaborate across teams and deliver customer‑centric solutions.
• High attention to detail and a positive, proactive attitude.

Required skills

• CRM platforms
• Microsoft Office Suite

What we offer

• Collaborative teams – a flat structure enables learning from colleagues and senior leaders.
• Regular company‑wide sessions every 100 days to share product, technology roadmap and business strategy.
• Flexible working environment with a hybrid policy and state‑based workplaces.
• Industry‑leading 26 weeks paid parental leave.
• Purpose‑built office spaces designed for collaboration, brainstorming, socialising and focused work.
• Comprehensive wellbeing benefits, including a day off on your birthday and end‑of‑trip facilities.