Customer Service Coordinator – Salisbury Distribution Centre

About the role

As a Customer Service Coordinator at our Salisbury Distribution Centre, you will be the primary point of contact for customers, handling enquiries across phone, email, live chat and face‑to‑face interactions. You will work closely with warehouse, dispatch and logistics teams to ensure smooth operations and high levels of customer satisfaction.

Key responsibilities

• Respond to customer enquiries via phone, email, live chat and in‑person, delivering exceptional service.
• Resolve delivery and service issues by collaborating with warehouse, dispatch and logistics teams.
• Provide timely updates on deliveries, collections and service requests.
• Support customer collections, cooler swaps and equipment returns while maintaining accurate records.
• Assist with stock verification and other operational tasks within the distribution centre.
• Maintain accurate customer information and documentation across business systems.
• Ensure compliance with site safety requirements and operational procedures.
• Contribute to continuous‑improvement initiatives that enhance service and operational efficiency.

Required profile

• Experience in a customer service, logistics, warehousing, transport or customer operations environment.
• Strong communication and stakeholder‑management abilities with a customer‑first mindset.
• Excellent organisational and time‑management skills with high attention to detail.
• Ability to thrive in a fast‑paced, operational setting and work collaboratively with internal teams.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Teams