Customer Service Coordinator

About the role

A fast-paced manufacturing business based in Pakenham is looking for a Customer Service Coordinator to join its team on a temporary, ongoing basis, with the potential to become permanent for the right person. The role suits someone who enjoys a busy environment, building customer relationships and supporting the day-to-day operations of a growing business. An ASAP start is available.

Key responsibilities

• Respond to customer enquiries by phone and email, giving timely and helpful support
• Process customer orders and ensure accurate data entry across internal systems
• Coordinate orders from placement through to delivery, keeping customers updated on progress
• Liaise with internal teams such as sales, production and logistics to meet customer requirements
• Follow up proactively on delays, resolve issues and offer suitable solutions
• Maintain accurate customer records and support general administrative tasks

Required profile

• Previous experience in customer service, order processing or coordination, ideally in a manufacturing or supply chain environment
• Strong communication and organisational skills, with a customer-focused approach
• Attention to detail and confidence handling multiple priorities in a fast-paced environment
• Proactive, solutions-focused attitude, able to work independently and as part of a team

Required skills

• Comfortable using computer systems and learning new processes

To apply, candidates should use the application link provided in the original advert or contact the recruiter, Blackbook Executive, directly.