Customer Service Coordinator - Freight Forwarding

About the role

A fast-growing international freight forwarder with offices in Brisbane and Sydney is looking for a Customer Service Coordinator to join its Brisbane team. This is a newly created, full-time position where you will take ownership of day-to-day customer order management and shipment coordination, working closely with the Sales Manager and Operations Supervisor.

Key responsibilities

• Manage customer orders and monitor shipment readiness
• Provide customers with regular updates on order progress and shipment status
• Prepare freight quotations and respond to customer enquiries
• Coordinate the handover of shipments to the Operations team once ready to proceed
• Assist with new customer onboarding, account setup and associated administration
• Act as a key point of contact for customers throughout the order management process
• Build and maintain strong customer relationships through proactive communication and follow-up
• Work collaboratively with internal teams to ensure a seamless customer experience

Required profile

• Ideally previous experience in customer service or operations within a freight forwarding environment
• Strong communication and interpersonal skills, with confidence dealing directly with customers
• Excellent organisational skills and the ability to manage multiple priorities
• Proactive approach, attention to detail and willingness to take ownership
• Ability to work collaboratively within a small, close-knit team
• Positive attitude and commitment to outstanding customer service

To apply, use the application form provided by the recruiter, Pace Appointments.