Customer Service Allocator

About the role

A logistics team in Sydney is looking for a Customer Service Allocator to coordinate daily transport operations, balancing customer satisfaction and carrier performance. The role suits a detail-oriented person who enjoys solving problems quickly in a fast-paced environment, optimising delivery routes and improving transport efficiency. Open to Working Holiday Visa holders.

Key responsibilities

• Be the main point of contact for transport enquiries, keeping customers informed and supported.
• Monitor daily transport activity so services run on time and meet customer expectations.
• Build strong relationships with external carriers for consistent, reliable service.
• Review and negotiate transport terms to support commercial efficiency and budget goals.
• Troubleshoot disruptions or delays quickly and professionally.
• Work with internal departments on recurring issues and process improvements.
• Track performance metrics and gather feedback to improve service.

Required profile

• Confident communicator able to build rapport and handle negotiations.
• Comfortable working with data and using insights to plan and decide.
• Customer-focused, with excellent time management in a deadline-driven setting.
• Solutions-focused, resilient and adaptable in a high-energy environment.