Customer Experience Specialist

About the role

Stake is looking for a Customer Experience Specialist to join its Customer Success team in Sydney. You will work at the intersection of customer experience, operations and product, helping investors navigate key moments while turning feedback into actionable improvements.

Key responsibilities

• Provide direct support to customers, solving complex issues and building trust.
• Analyse customer trends and identify recurring pain points.
• Collaborate with Product, Engineering, Operations and Risk teams to drive scalable solutions.
• Transform customer insights into recommendations for product and process enhancements.
• Contribute to automation, workflow and process‑improvement initiatives.

Required profile

• Experience in customer service, support, operations or a similar customer‑facing role.
• Strong problem‑solving mindset and curiosity to investigate issues.
• Clear, confident communication in both writing and conversation.
• Analytical and detail‑oriented, comfortable using data to inform decisions.

Required skills

What we offer

• Hybrid work model – three days per week in a dog‑friendly Sydney office.
• Exposure to cross‑functional teams and the chance to influence product and operational strategy.
• Opportunity to grow within a fast‑scaling financial platform serving 750,000+ customers.