Customer Enquiries Consultant

About the role

nbn is looking for a Customer Enquiries Consultant in Gold Coast. You will join the Customer Service Team, which supports end users across all stages of their journey, and report to the Customer Enquiries Team Leader. As the first point of contact for external enquiries, you handle interactions by phone and email. The role suits someone who wants to build a career in customer service with flexible working arrangements.

Key responsibilities

• Serve as the first point of contact for external enquiries, handling interactions by phone and email
• Deliver high-quality customer service and resolve issues efficiently and empathetically
• Manage your own workload, meet performance targets and contribute to continuous improvement

Required profile

• Some customer service experience, particularly in service recovery and handling escalations, preferably in a contact centre or telecommunications environment
• Strong problem-solving, self-management and communication skills
• Ability to multitask efficiently
• Commitment to workplace safety and adherence to company policies
• Full working rights in Australia

Required skills

• Proficiency in general and specific work-based technologies such as Microsoft Office and CRM systems

The position is a 12-month fixed-term, full-time role. Applications close at midnight on Sunday 8 November 2026 and only a resume is required; no cover letter or selection criteria. The application deadline is stated as 8 November 2026.