Customer Delivery Success Specialist

About the role

As the Customer Delivery Success Specialist you will be the primary voice customers hear throughout their delivery journey. Working closely with the Customer Delivery Success Manager, you will ensure every order progresses smoothly from confirmation to post‑delivery follow‑up.

Key responsibilities

• Coordinate proactive customer communications across the full delivery lifecycle.
• Monitor the order pipeline daily, flag at‑risk deliveries and keep messages timely, accurate and on‑brand.
• Serve as the first point of contact for delivery escalations, triage issues, route them with clear context and follow through to resolution.
• Collaborate daily with Supply Chain, Manufacturing, Warehouse, Retail, Trade, VIP and Marketing teams to align delivery commitments.
• Track NPS, CSAT and other feedback, conduct post‑delivery quality checks and contribute to SOP and template maintenance.

Required profile

• 1‑3 years experience in customer coordination, customer success or logistics support.
• Strong empathy, follow‑through and ability to stay calm in complex situations.
• Excellent written and verbal communication skills.

Required skills