Customer Care Representative - Warehousing & Logistics

About the role

Lineage, a global temperature-controlled industrial REIT and logistics solutions provider, is looking for an experienced Customer Service Representative to join its team at the Lyndhurst facility in Dandenong South. The role sits in a fast-paced cold chain logistics environment and acts as the link between customers and warehouse operations teams, coordinating inventory, inbound receipts, outbound orders and customer requests.

Key responsibilities

• Manage customer orders, bookings and inventory enquiries
• Coordinate daily activities with warehouse operations and transport teams
• Investigate and resolve stock discrepancies, delivery issues and customer queries
• Process customer transactions accurately within the Warehouse Management System (WMS)
• Monitor service levels and ensure customer requirements are met
• Prepare customer reports, inventory reports, KPI reporting and account information
• Support invoicing, billing verification and administrative processes
• Build relationships with customers and internal stakeholders and identify ways to improve customer experience and operational efficiency

Required profile

• Previous customer service, customer support or customer account experience in warehousing, third-party logistics (3PL), transport, freight forwarding, supply chain or cold storage operations
• Strong administration and data entry skills with high attention to detail
• Ability to manage competing priorities in a fast-paced operational environment
• Excellent communication and stakeholder management skills
• Intermediate Microsoft Office skills, particularly Excel and Outlook

Required skills

• Warehouse Management Systems (WMS)
• Transport Management Systems (TMS)
• Inventory control or stock management experience
• Experience supporting major retail, FMCG, food manufacturing or distribution customers (highly desirable)

What we offer

• A stable, permanent role with a global market leader
• Career development and internal progression opportunities
• A collaborative, values-driven culture
• Exposure to leading logistics and warehouse technologies
• The chance to work with some of Australia's largest food and retail supply chains