Customer Care Officer - National Accounts

About the role

Rexel Australia, a leading electrical wholesaler and part of the global Rexel Group, is looking for an experienced, highly organised Customer Care Officer to join its National Customer Engagement Team in Moorabbin. This is not a typical customer service position: you will support a portfolio of key national accounts and act as a link between customers, suppliers, National Key Account Managers and Rexel branches across Australia. Flexible work arrangements may be available for the right candidate.

Key responsibilities

• Provide day-to-day support to a portfolio of national customer accounts
• Coordinate customer orders, quotations, deliveries, product enquiries and account requirements accurately and efficiently
• Liaise regularly with branches, National Key Account Managers, suppliers and other internal teams
• Work with suppliers to obtain pricing, product availability, lead times and technical or order-related information
• Follow up outstanding orders, backorders, delivery issues and customer queries until resolved
• Support warm sales conversations, identify opportunities in existing accounts and help drive customer growth
• Maintain accurate customer, order and account records in internal systems
• Prepare reports and customer information using Excel, PowerPoint and other business tools
• Use initiative to resolve issues, improve processes and deliver a positive customer experience

Required profile

• Ideally previous experience in electrical wholesale, trade supplies, distribution or a comparable industry
• Demonstrated experience dealing directly with suppliers on product, pricing, availability and delivery matters
• Experience in customer care, internal sales, account support, sales coordination or customer service
• Excellent written and verbal communication and relationship-building skills
• Ability to work with stakeholders across a large branch and business network
• Attention to detail, organisation and ability to manage competing priorities
• Proactive, solutions-focused approach and genuine commitment to customer outcomes

Required skills

• Confidence using Microsoft Office, particularly Excel, Outlook and PowerPoint
• Experience using the PRONTO ERP system is highly regarded

What we offer

• A supportive, collaborative and inclusive team with learning, development and internal career opportunities
• SkillUp learning platform and mentoring programs
• Potential flexible work arrangements, including work-from-home options where appropriate
• Recognition and reward programs, including the KUDO$ rewards and discounts platform
• Paid parental leave, wellbeing support and birthday leave
• Community and sustainability initiatives, and global career pathways with potential mobility