Customer Banking Specialist Relief – Roxburgh Park

About the role

CommBank is looking for a Customer Banking Specialist Relief for its Roxburgh Park branch. It is a permanent part-time position of 26 hours per week, covering the Roxburgh Park, Gladstone Park, Broadmeadows and Craigieburn branches, with reasonable travel required. Rosters are predetermined, and applicants should check availability before applying.

The Retail Banking Services team serves more than 10 million personal and small business customers. As the public face of the bank, the specialist supports customers with their overall banking needs, from opening an account to saving, buying a home or planning for retirement.

Key responsibilities

• Have in-depth conversations with every customer about how to meet their banking needs, including Home Loans, Business Banking and Financial Advice.
• Support customers with enquiries, account maintenance and processing applications for credit products.
• Complete Financial Health Checks to assess customers' financial needs and identify changes.
• Offer options through education and demonstration of in-branch technology and digital banking.
• Problem solve and provide effective solutions while upholding processes, procedures and a risk-adverse culture.

Required profile

• Proven customer service experience, ideally in financial services, retail or hospitality.
• Excellent communication skills and the ability to explain financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and put the customer at the centre of everything.
• Ability to work in a busy, commercial and driven retail environment while giving customers holistic solutions.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.