Customer Banking Specialist Relief - Port Pirie (12.75 hrs/wk)

About the role

A part-time Customer Banking Specialist is sought for the Port Pirie branch on a 12-month opportunity, working 12.75 hours per week. You may be required to work across other branches as needed, such as Kadina, Port Augusta, Whyalla and Port Lincoln. Rosters are predetermined, covering Tuesday, Wednesday and Thursday from 9:15am to 1:30pm.

Key responsibilities

• Build a personal connection with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Respond to customers' transactional needs in the branch so they leave satisfied.
• Interview customers and process applications for personal loans, credit cards and associated products.
• Follow bank processes, including accurate transaction reconciliation and review of customers' financial positions.
• Take part in community events and fundraising activities.
• Use tools to capture customer feedback and act on service gaps.

Required profile

• Ability to ask the right questions, act with integrity and put the customer at the centre of everything.
• Passion for service excellence, able to work independently and to refer customers to other specialists.
• Ability to work in a busy, commercial retail environment while delivering holistic solutions.
• Genuine passion for the customer.