Customer Banking Specialist Relief - Moora

About the role

The Commonwealth Bank is looking for a Customer Banking Specialist to join its Moora Branch Hub, working full time across the Moora, Jurien Bay and Dalwallinu branch locations. The advertised position is 32.5 hours per week, Monday to Friday 9am to 4pm, but a full-time opportunity can be discussed. The role sits within Multi-Channel branches, which split their days between phone-based contact centre work and face-to-face retail service.

Key responsibilities

• Assist customers with general banking transactions and answer questions and queries
• Build a personal connection with customers through face-to-face conversation and direct channels
• Help customers use in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers' financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and act on service gaps to improve service

Required profile

• A passion for delivering outstanding customer service
• Ability to have great conversations and confidence to ask challenging questions
• Problem-solving attitude and curiosity about the right solutions
• An open approach to learning and a goal-oriented mindset
• Ability to work collaboratively as a team

Continuous training and development is provided to support career aspirations. Aboriginal and/or Torres Strait Islander people are encouraged to apply. Applicants who are already part of the Commonwealth Bank Group (including Bankwest, x15ventures) must apply through the group's internal application system.