Customer Banking Specialist - Port Lincoln (22.5 hr/wk)

About the role

The Retail Bank is looking for a Customer Banking Specialist to join its Port Lincoln branch on a part-time basis of 22.5 hours per week. The roster is predetermined: Monday to Friday, 9:00 AM to 1:30 PM. You will work with the Branch Manager and colleagues to deliver a good experience for every customer, referring those with more complex needs to the right specialist.

Key responsibilities

• Build a personal connection with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Respond to customers' transactional needs in the branch so they leave satisfied.
• Interview customers and process applications for personal loans, credit cards and associated products.
• Follow bank processes, including accurate transaction reconciliation and review of customers' financial positions.
• Take part in community events and fundraising activities.
• Look after the safety and wellbeing of the team.
• Use tools to capture customer feedback and act on service gaps to improve service.

Required profile

• Ability to ask the right questions, find the right solutions, act with integrity and put the customer first.
• Passion for service excellence, able to work independently and to refer customers to other specialists.
• Able to work in a busy, commercial, driven retail environment while seeing the big picture for customers.
• Genuine passion for the customer and for doing the right thing.