Customer Banking Specialist - Narembeen

About the role

The Commonwealth Bank is looking for a Customer Banking Specialist for its Narembeen branch. This is a full-time position on a Monday to Friday roster of 38 hours per week: branch days on Tuesday and Thursday, and direct-bank (DB) days on Monday, Wednesday and Friday. You will join a Multi-Channel Branch, which serves customers face to face between 9:30am and 1:15pm, then handles enquiries and complaints by telephone or digital channels after 1pm.

Key responsibilities

• Assist customers with general banking transactions and answer questions and queries
• Build a personal connection with customers through face-to-face conversation and direct channels
• Help customers use in-branch technology and digital banking options
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and act on service gaps to improve service

Required profile

• A passion for delivering outstanding customer service
• Ability to have great conversations and confidence to ask challenging questions
• Problem-solving attitude and curiosity about the right solutions
• An open approach to learning and a goal-oriented mindset
• Ability to work collaboratively as a team

Applicants may be asked to complete an online assessment and digital interview within 24 hours of being invited. People already part of the Commonwealth Bank Group must apply through Sidekick. Aboriginal and/or Torres Strait Islander people are encouraged to apply.