Contact Centre Officer – Luxury Brand

About the role

Join a prestigious international luxury brand as a Contact Centre Officer, delivering premium customer service across phone, email, live chat and social media. You will be the voice of the brand, supporting sales and after‑sales enquiries while upholding the brand’s heritage and excellence.

Key responsibilities

• Manage inbound and outbound customer interactions via multiple digital channels.
• Support online and telephone sales activities to meet business objectives.
• Capture and maintain accurate customer information in CRM and internal systems.
• Collaborate with internal teams on after‑sales service, repairs and issue escalation.
• Identify feedback trends and communicate insights to leadership.

Required profile

• Passionate about delivering exceptional customer experiences in a fast‑paced environment.
• Previous experience in luxury retail, premium customer service, contact centres or e‑commerce.
• Fluent in English and Mandarin with strong verbal and written communication skills.
• Flexible to work shifts, including weekends and public holidays.

Required skills

• Proficiency with CRM platforms, preferably Salesforce and SAP CRM.
• Strong attention to detail and ability to manage customer data accurately.

What we offer

• Opportunity to represent a prestigious international luxury brand.
• Supportive and collaborative team environment.
• Career development within a global organisation.
• Exposure to premium client engagement and sales channels.
• Centrally located Sydney office.