Consultant, Operational Risk

About the role

IAG, the largest general insurance group in Australia and New Zealand, is looking for a Consultant, Operational Risk to join its Retail Insurance Australia Division. The role partners with business leaders to identify, manage and mitigate operational risk, drive stronger risk maturity and culture, and support risk reporting and governance. It is a permanent, full-time position based in Brisbane with a flexible hybrid model.

Key responsibilities

• Support the implementation of IAG's Risk Management Strategy, frameworks and methodologies to strengthen operational risk maturity.
• Assure that customer interactions and processes align with policy requirements, regulatory obligations and service standards.
• Drive risk maturity uplift through risk activities, stakeholder engagement and culture change.
• Support business risk profiling, risk assessments and informed risk-taking in line with the Risk Appetite Statement.
• Maintain compliance registers and ensure appropriate controls meet legal, regulatory and policy obligations.
• Coordinate assurance activities, control testing and risk reviews to identify gaps and strengthen controls.
• Triage and oversee risk events, issues and breaches, supporting investigation, remediation and regulatory reporting where required.
• Coach and guide stakeholders on risk management practices to build capability and a proactive risk culture.

Required profile

• Demonstrated experience in operational risk, compliance or risk advisory within general insurance or financial services.
• Strong business acumen and risk management expertise, balancing commercial outcomes with effective risk practices.
• Analytical approach to identifying root causes and developing practical, risk-based solutions.
• Understanding of regulatory obligations, governance and risk management principles.
• Experience in complex environments, contributing to assurance programs, risk capability uplift and cross-functional initiatives.

What we offer

• Superannuation of 13% as standard.
• 20 days annual leave plus 5 days extra leave.
• Flexible work arrangements and up to 50% off personal insurance, with partner discounts on health insurance, tech and appliances.
• 20 weeks paid parental leave.
• Access to LinkedIn Learning, the IAG Academy, study assistance and secondment opportunities.