Condition Monitoring Advisor

About the role

Caterpillar is looking for a Condition Monitoring Advisor to join its growing team in Brisbane. The advisor works in the Fleet Monitoring Center, aggregating and correlating customer and dealer recommendations from the five elements of condition monitoring to suggest actions that help customers lower owning and operating costs, improve availability and reduce warranty costs.

Key responsibilities

• Monitor the five elements of condition monitoring (fluid analysis, equipment inspections, electronic data, repair history and site conditions) and provide relevant recommendations.
• Aggregate and correlate the five elements where all are available, maintaining working knowledge of each and subject-matter expertise in at least three.
• Provide equipment recommendations to Caterpillar dealers and customers.
• Use enabling software tools and systems to prioritise and analyse condition monitoring data, extracting data from customer, dealer and contractor business systems.
• Support equipment management lead tracking and resolution, and prepare written recommendation reports for customers and dealers on a daily or monthly basis.
• Facilitate ongoing customer meetings with dealers, industry groups, corporate accounts and DSDs, and communicate verbal recommendations as required.
• Build collaborative relationships and act as a consultant with equipment management personnel.

Required profile

• Experience in product support and/or engineering fields.
• Strong customer service, communication, multi-tasking and organisational skills.
• Able to work in a team environment with diverse customers and business partners, and to resolve issues individually or with team guidance.
• Previous experience in a condition monitoring role is highly regarded.

Required skills

• Desirable: working knowledge of engines, power train and hydraulic systems, Product Link, VIMS, inspection processes, equipment lifecycle planning, S.O.S.S.M. Services and the Service Information System.

What we offer

• Competitive salary based on degree and professional experience, with a bonus and share option package.
• Career development with global prospects.
• Commitment to safety, wellbeing, diversity and inclusion.