Community Lead – Sydney

About the role

The Community Lead is the primary point of contact for members at a WeWork location, ensuring a high‑quality experience and fostering a vibrant community. Reporting daily to the building, you will drive member engagement, support front‑desk operations, and collaborate with sales and growth teams.

Key responsibilities

• Conduct quarterly conversations with owned accounts to maximize membership value.
• Anticipate and address member and guest needs, following up on negative feedback and rating issues.
• Resolve issues using the severity scale and implement proactive improvements based on Medallia responses.
• Support front‑desk coverage and ensure consistent onsite presence during business hours.
• Lead pre‑move‑in meetings, new member orientation, and create onboarding materials.
• Conduct move‑out interviews to capture departing member insights.
• Provide building tours for VIPs and prospective members, and hand‑off sales leads to the Growth team.

Required profile

• Proactive, member‑focused attitude with strong interpersonal skills.
• Ability to manage multiple tasks and prioritize member experience.
• Excellent communication and problem‑solving capabilities.

Required skills

• Medallia (feedback and experience management platform)

What we offer

• Dynamic work environment within a global flexible‑workspace leader.
• Opportunities to shape community culture and drive member success.