Collections Specialist

About the role

SIXT Australia is looking for a results-driven Collections Specialist to join its Finance team. You will manage a portfolio of customer accounts, taking ownership of collections, debt management and credit risk to support strong cash flow. Reporting to the Accounts Receivable Team Leader, you will reduce overdue debt and improve cash collection outcomes. The role is permanent and full-time, with a hybrid arrangement based at the North Sydney office and working from home.

Key responsibilities

• Manage invoicing so it is processed accurately and on time across multiple business units.
• Monitor aged debtors and follow up outstanding payments, including collections activity.
• Handle high-volume customer ledgers, allocating payments correctly and on time.
• Assess customer creditworthiness and support credit risk decisions.
• Conduct collections calls, negotiate payment arrangements and manage difficult customer conversations.
• Investigate and resolve billing issues, disputes and AR exceptions, escalating complex cases in line with governance.
• Maintain accurate records, support reporting and month-end activities, and help streamline AR processes.
• Assist with refunds and keep customer accounts accurate.

Required profile

• Minimum 3 years' experience as a Collections Specialist, Credit Officer or Accounts Receivable Officer.
• Proven ability to manage high-volume portfolios and prioritise competing tasks.
• Experience in collections, negotiating payment arrangements and reducing overdue debt.
• Strong communication skills and attention to detail, with the ability to work to deadlines, especially around month-end.

Required skills

• Intermediate to advanced Microsoft Office skills.
• Ability to solve problems, investigate discrepancies and resolve issues independently.

What we offer

• Progressive flexibility, leave and well-being benefits.
• Discounts on benefits including SIXT car rental.
• Career growth, progression or relocation across the SIXT business or locations.